What is Warranted?
The extent of the warranty given for each product is stated below.
Duration of Warranty
Each warranty lasts for the duration as stated below, starting from the date of purchase.
Conditions for the Warranty
The warranties are valid from the date of purchase. The original purchase receipt is required as a proof of purchase.
Product Line Warranty
Duration of warranty coverage:
Soft Goods - 30 days
Footwear - 90 days
Mechanical Funtionality/Components - 180 days
Hinge Functionality/Components - Nil
Shell Breakage - Nil
What is Covered and Not Covered?
After the customer decides to order a product, the product shall be free of defects in material and workmanship from the original date of purchase. The warranties do not apply to (A) any product subjected to abuse, neglect, misuse, or (B) any item modified from its original configuration, and (C) any product that is used by anyone other than the original user. In the event when TLM receives, during the applicable warranty period, notice of a defect in any product which is covered by TLM’s warranty, a reference number will be issued to the customer and the product will be returned to TLM. Upon evaluation by TLM, the product shall be repaired/replaced at the sole discretion of TLM.
Footwear shall be free of defects in material or workmanship from the original date of purchase. The warranties do not cover any defect due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colours and materials over extended time and use, rips, tears, holes, burns, pilling and shrinking.
Repaired or replaced product is covered for the remainder of the original warranty.
Shell breakage is defined as a complete fracture of the shell, a significant (“visible”) crack in the shell or a separation of a single shell component into multiple pieces, rendering the product unfit for wear by the original user. In the event that the product is bent, or the shape is significantly altered from the original shape due to impact, user activity or outside forces, it is considered to have fulfilled the commitment of this product to provide protection for the user and is not covered under this warranty.
When the user thinks that the shoes purchased from TLM or other shops are not suitable for custom-made orthotic insoles, he/she must follow TLM’s Shoes Policy, and the orthotic insoles could not be returned.
General Legal Rights
This warranty gives you specific legal rights. This warranty does not, in any way, affect the rights given to you by law.
General Satisfaction Guarantee
TLM guarantees the complete satisfaction of our customer since the first day of product use, only when the product is used for the proper intended use within the limits of the product.