The TLM Difference
At TLM Foot-Knee-Back-Arm Orthotic Center, custom-made orthotic insoles form the bedrock of treatment. These orthopaedic devices are designed to treat musculoskeletal conditions by correcting and restoring the body's biomechanical alignment to its ideal state. This is achieved by channeling ground reaction force (the force exerted by the ground on a body in contact with it) to act on the feet and lower body, initiating a self-correcting process as the body responds to the force.
Each pair of orthotic insoles are individually designed and crafted specifically for their wearer by our orthotist. They are clinically proven to reduce various musculoskeletal pain and deformities when paired with the centre's orthotic shoes and prescribed exercises.
No two individuals should be provided the same orthotic insoles. Individual factors like the wearer's foot and overall musculoskeletal structure, gait, treatment goals, etc. have to be taken into account when designing and prescribing orthotic insoles. While off-the shelf shoe inserts may provide temporary relief for those afflicted with foot pain, they are unable to reverse the progression of musculoskeletal conditions as they do not take into account individual factors.
TLM's Orthotist - Revolutionising Orthotics Insoles
An orthotist is a medical professional trained in the design and fitting of orthoses for patients. In order to design a suitable orthosis, an orthotist must have a solid understanding of how the whole body moves, as well as knowledge and clinical experience working in relevant medical fields.
Physical Examination & Grading
Before taking up treatment with the centre, you have to be examined by our orthotist to determine the severity of your condition. You will be placed in 1 of 6 Grades depending on the affected joint(s)' degree of deviation from the ideal position/alignment as well as age group.
Precise measurements govern the grading of the patient's condition. As such, our orthotist will exercise sole discretion in determining the patient's severity grade during consultation.
Grade IV (Stops at this Grade for Children & Adult)
Grade VI-V (Only Elderly)
Placing An Order
You may place an order with the centre following an examination by our orthotist. Usually 2-4 pairs of insoles are required for the entire treatment process. This is because each new pair of insoles is redesigned following changes to the structure of your feet and the biomechanical alignment of your body during treatment. Each redesign brings your body closer to its ideal alignment.
A 65% deposit will be collected when you place an order. Usually, your insoles will be ready for collection in 10-15 working days.* This is because most of the work is carried out manually.
* You may make alternate arrangements with our orthotist should you require your insoles urgently. Additional charges may apply.
Discounts & Additional Charges
Blue CHAS Card holders are entitled to 3% discount off total bill.
Orange CHAS Card holders are entitled to 2% discount off total bill.
Deposit will be returned if patient is unsatisfied with TLM’s products during the first training/collection session.
When collecting your first pair of orthotic shoes and insoles, you would be able to test/walk in them for approximately 1-2 hours. Should you find them unable to provide relief for your condition or otherwise unsatisfactory, you may choose to:
1. Return another day to try them again.
2. Request for alterations to be made to the shoes at no additional cost.
3. Request for a full-refund of the deposit.*
* You may still request for a refund of your deposit should you decide to try your orthotic shoes and insoles a second time. However, if you decide to bring the product(s) home, it will be assumed to be satisfactory, and the option for refund will be withdrawn.
Other Legal Clauses
No refunds will be given in any circumstances once the patient is satisfied with his/her orthotic footwear and insoles. A product(s) is deemed satisfactory once the patient decides to wear/bring them home.
If a patient has reservations about the footwear and insoles he/she receives, he/she may arrange to try them on at the centre until he/she is satisfied with the product(s) in question.
In the event of an accident that prevents you from continuing with treatment — for example, a motor accident that results in disability, permanent or otherwise, or death — no refunds will be given.
Our orthotist reserves the right to terminate treatment unilaterally if it is found that the patient is not making meaningful progress towards recovery because he/she is not following the instructions of our orthotist.
For example, if patient does not wear his/her orthotic footwear and insoles regularly — the frequency and duration agreed upon by the patient and our orthotist during collection — and his/her condition deteriorates, our orthotist can terminate the treatment early and refuse to see the patient except as a new patient.